Privacy Policy

Palm Street Web (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Contact information: name, email address, phone number
• Message content: the message you send via our contact form
• Business information: business name, website, project details
• Technical data: IP address, browser type, device type, pages visited (via website analytics)

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes
• Schedule and confirm consultations
• Deliver the services you've requested
• Send service updates, project status messages, and appointment reminders
• Improve our website and services
• Comply with legal obligations

3. SMS / Text Messaging

If you provide your phone number and opt in to SMS communications, we may send you text messages from Palm Street Web related to:

• Replies to your contact-form inquiries
• Consultation and appointment reminders
• Project status updates
• Service-related communications

Message and data rates may apply. Message frequency may vary. Reply STOP to opt out at any time. Reply HELP for assistance.

We will not share your phone number or SMS opt-in consent with any third parties or affiliates for marketing purposes. Your SMS consent is collected solely to enable communications between you and Palm Street Web.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See also our SMS Terms & Conditions for the full SMS program details.

4. Cookies and Tracking

We use cookies and similar technologies to understand how visitors use our site and to improve user experience. You can disable cookies in your browser settings, though some site features may not function properly.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only:

• With service providers who help us operate our business (e.g., email delivery, SMS delivery, hosting), under confidentiality agreements
• When required by law or to protect our legal rights
• In connection with a business transfer (merger, acquisition, sale of assets)

We never share phone numbers or SMS consent data with third parties for marketing purposes.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your information at any time (see Section 8).

7. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights, including the right to know what personal information we collect, the right to delete your personal information, and the right not to be discriminated against for exercising your privacy rights. To exercise these rights, contact us at info@palmstreetweb.com.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

12. Contact Us

For privacy-related questions or to exercise your rights, contact:

Palm Street Web
Email: info@palmstreetweb.com
San Luis Obispo, California, USA